YOUR APPOINTMENT
Your appointment at
Hair Extension Experts.
Everything you need to know before you come in. If anything is not answered here, just WhatsApp us and we will help.
WHERE TO FIND US
Where to find us.
4 Leeubekkie Street, Jukskei Park, Johannesburg North, in the Fourways area.
We have one salon only and no other branches.
ARRIVING AND PARKING
Arriving and parking.
There is parking at the salon.
The salon is inside a boomed area with a security gate that is guarded 24 hours a day, so it is a very safe place to park. There is also a camera watching the parking area.
When you arrive, please press the intercom button marked Salon. There is only one intercom, so you cannot miss it.
Please try to arrive a few minutes before your appointment time so we can get started on time.
OUR HOURS
Our hours.
On Mondays the salon itself is closed, but the team is online and can help with quotes, photo consultations and booking.
Urgent extension problem on a Saturday?
On Saturdays the salon is open but the admin team is offline. If you have an urgent extension problem on a Saturday, please contact Yentl on 072 995 0267.
BEFORE YOU COME IN
How to prepare for your appointment.
- Coming for a new installation? Please come with clean hair, unless you have booked a wash and blow dry with us first.
- Coming for maintenance? If you would like your extensions washed, please tell us before we take them out. Where we can, we wash your own hair and your extensions together while the extensions are still in. This is gentler on the hair and keeps your extensions in the right order. Once the extensions are out and in their trays, washing them becomes a separate service that takes about 30 minutes, so it needs to be arranged when you book.
- Coming for colour? Please come with clean extensions where possible. A colour appointment includes a wash and blow dry of your own hair. It does not include washing or toning your extensions after they come out, so please arrange that when you book if you would like it.
WHEN YOU BOOK
Tell us everything you need when you book.
The most common reason an appointment runs short of time is a service we did not know about. If you would like a root tint, a toner, highlights or a trim along with your extensions, please tell us when you book so we can set aside enough time. Colour is always done before extension maintenance or installation.
It also helps us to know:
- Whether you currently have extensions in, and which method
- How many packs, rows or bonds you have
- Whether you are reusing your current hair or would like new hair
- How long it has been since your last maintenance
- Whether you have a stylist you prefer
IF YOU ARE RUNNING LATE
If you are running late.
Please message us on WhatsApp as soon as you know, so we can let your stylist know.
- Up to 15 minutes late is usually fine.
- Between 15 and 20 minutes late is often still fine, depending on how busy the day is.
- More than 20 minutes late means we need to check with your stylist, because it may affect the client after you. We may need to shorten the service or move you to another appointment.
The salon closes at 5pm and our stylists cannot work past closing. Longer appointments, like colour together with new extensions, take about 3 hours, so a late arrival on one of those may mean moving to another day. We would always rather move you than rush your hair.
We do try our best to make it work, sometimes by swapping stylists or rearranging the order of your services.
CHANGING OR CANCELLING
Changing or cancelling.
Please give us at least 24 hours notice if you need to cancel or move your appointment, on any day of the week.
Saturday appointments
Saturdays are our busiest day and there is usually a waiting list for those times. A cancellation fee of R500 applies to a Saturday appointment cancelled less than 24 hours beforehand, and it may be added to your next bill.
There is no cancellation fee for weekday appointments, though we still ask for 24 hours notice.
If something genuinely unavoidable has happened, please tell us. The Saturday fee can be waived in an emergency or when the situation was outside your control.
PAYING
Paying.
We accept card, cash and EFT.
If you would like to pay by EFT, the payment needs to be made beforehand and the money must have cleared into our account before your appointment starts.
Normal appointments are paid on the day. We do not take a deposit for them.
Custom orders are different. Micro ring and keratin bond hair is paid in full before we prepare it, because it is made specially for you. Custom toppers, custom lengths, custom colours, custom wefts, halo extensions and Butterfly wefts need a 50 percent deposit.
We do not offer payment plans or lay-bys at the moment.
YOUR VISIT
What your visit is like.
Our salon is calm and welcoming, and it is a private salon for female clients only.
Our stylists often work together on one appointment, which helps things move along quickly without feeling rushed.
We have Wi-Fi, and plenty of our clients work on their laptops while they are with us. You are very welcome to do the same.
We do not allow smoking, vaping or drinking alcohol inside the salon.
Small, well behaved dogs on a leash are allowed. Please keep in mind that another client’s dog may be in the salon at the same time.
BOOKING YOUR NEXT APPOINTMENT
Booking your next appointment.
The easiest way to book is on WhatsApp. Our team can often find times that do not show up online, because we can split services between stylists and arrange appointments in ways the online system cannot.
Both numbers reach the same team.
Even when a day looks full, please message us, because we can often split services between stylists and fit you in.
If you can only come on Saturdays, it is worth booking your next appointment before you leave the salon. Saturdays usually fill 2 to 3 weeks ahead.
AFTER YOUR APPOINTMENT
We are here if you need us.
If anything about your hair is not right after your appointment, please tell us. If you are unhappy with recent work we have done, we will book you in to put it right at no charge.
WhatsApp us any time. Our AI assistant replies every day, including evenings and weekends, and anything that needs one of our team will be answered on the next working day.